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- Thunderbolt - Base System Device Driver missing
Thunderbolt - Base System Device Driver missing
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It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
IthXero
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02-23-201810:55 AM
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Product: HP Zbook 17 G2
Operating System: Microsoft Windows 10 (64-bit)
Hello.
I am having issues with "System Base Driver" in device manager. I havealways ignored this as it did not affect usage of the machine.
However, I have recently tried attaching a Thunderbolt capable external HDD to the machine and found this is the Thunderbolt driver. If I plug a Thunderbolt cable into the machine, Windows chimes in that something new was connected, but the system does NOT recognize a specific device. in this case, the external HDD and device manager adds "System Base Driver" to Other Devices.
The hardware IDs are:
PCI\VEN_8086&DEV_156A&SUBSYS_11112222&REV_00
PCI\VEN_8086&DEV_156A&SUBSYS_11112222
PCI\VEN_8086&DEV_156A&CC_088000
PCI\VEN_8086&DEV_156A&CC_0880
This machine was Win 7 Pro out of the box, i upgraded it to a clean of Win 10 Enterprise. I need to know if there are Windows 10 compatible drivers or if this machine may have to be rolled back to Win 7 Pro.
I can post other codes from device manager if needed.
Thank you.
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- HP ZBook 17 G2
- Microsoft Windows 10 (64-bit)
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REO51ST
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02-23-201811:29 AM
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@IthXero
Try this one.
http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69003.exe
Yes there are W10 drivers.
REO
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IthXero
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02-26-201809:02 AM
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Reo, thanks for the quick response.
I downloaded and installed the driver in the link you provided directly using the "update driver > select driver from a list" procedure.
The seems to have fixed the "Base System Device" issue in device manager as it now sees the device as "Thunderbolt (TM) Controller - 156A" when plugged in. One step forward!
However, I still cannot see the hard drive in explorer, disk manager, Thunderbolt Software or G-Technologies Thunderbolt Software.
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soccer_dan
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03-01-201808:31 AM
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in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays
i would suggest you make sure your Zbook is up to date with bios, and other drives. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe )
btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version
I work for HP. However, all opinions and comments are my own.
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IthXero
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@soccer_danwrote:btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version
Does this mean it only uses the TB2 port as a powered Mini-DP port? That would explain a lot with this issue if that is the case.
I will use the tool in the link your provided and post back results.
Thank you.
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