Thunderbolt - Base System Device Driver missing (2025)

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Thunderbolt - Base System Device Driver missing

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Thunderbolt - Base System Device Driver missing (3)

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Thunderbolt - Base System Device Driver missing (5)

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Thunderbolt - Base System Device Driver missing (6)

IthXero

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‎02-23-201810:55 AM

Thunderbolt - Base System Device Driver missing (7) HP Recommended

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Product: HP Zbook 17 G2

Operating System: Microsoft Windows 10 (64-bit)

Hello.

I am having issues with "System Base Driver" in device manager. I havealways ignored this as it did not affect usage of the machine.

However, I have recently tried attaching a Thunderbolt capable external HDD to the machine and found this is the Thunderbolt driver. If I plug a Thunderbolt cable into the machine, Windows chimes in that something new was connected, but the system does NOT recognize a specific device. in this case, the external HDD and device manager adds "System Base Driver" to Other Devices.

The hardware IDs are:

PCI\VEN_8086&DEV_156A&SUBSYS_11112222&REV_00
PCI\VEN_8086&DEV_156A&SUBSYS_11112222
PCI\VEN_8086&DEV_156A&CC_088000
PCI\VEN_8086&DEV_156A&CC_0880

This machine was Win 7 Pro out of the box, i upgraded it to a clean of Win 10 Enterprise. I need to know if there are Windows 10 compatible drivers or if this machine may have to be rolled back to Win 7 Pro.

I can post other codes from device manager if needed.

Thank you.

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  • HP ZBook 17 G2
  • Microsoft Windows 10 (64-bit)

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4 REPLIES 4

Thunderbolt - Base System Device Driver missing (8)

REO51ST

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‎02-23-201811:29 AM

Thunderbolt - Base System Device Driver missing (9) HP Recommended

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@IthXero

Try this one.

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69003.exe

Yes there are W10 drivers.

REO

1 person found this reply helpful

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Thunderbolt - Base System Device Driver missing (10)

IthXero

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‎02-26-201809:02 AM

Thunderbolt - Base System Device Driver missing (11) HP Recommended

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Reo, thanks for the quick response.

I downloaded and installed the driver in the link you provided directly using the "update driver > select driver from a list" procedure.

The seems to have fixed the "Base System Device" issue in device manager as it now sees the device as "Thunderbolt (TM) Controller - 156A" when plugged in. One step forward!

However, I still cannot see the hard drive in explorer, disk manager, Thunderbolt Software or G-Technologies Thunderbolt Software.

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Thunderbolt - Base System Device Driver missing (12)

Thunderbolt - Base System Device Driver missing (13)soccer_dan

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‎03-01-201808:31 AM

Thunderbolt - Base System Device Driver missing (14) HP Recommended

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in general, i don't believe hp tests external thunderbolt drives directly connected to the Zbook 17 g2 mobile workstations, only displays

i would suggest you make sure your Zbook is up to date with bios, and other drives. i recommend HP SDM ( https://ftp.hp.com/pub/caps-softpaq/HP_SDM_Setup.exe )

btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version

I work for HP. However, all opinions and comments are my own.

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Thunderbolt - Base System Device Driver missing (15)

IthXero

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‎03-01-201808:47 AM

Thunderbolt - Base System Device Driver missing (16) HP Recommended

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@soccer_danwrote:

btw, the zbook 17 g2 only supported the thunderbolt 2 with mini-dp port. the g3 and newer models support the tb 3 on usb-c version

Does this mean it only uses the TB2 port as a powered Mini-DP port? That would explain a lot with this issue if that is the case.

I will use the tool in the link your provided and post back results.

Thank you.

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Thunderbolt - Base System Device Driver missing (17)

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      Author: Neely Ledner

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      Author information

      Name: Neely Ledner

      Birthday: 1998-06-09

      Address: 443 Barrows Terrace, New Jodyberg, CO 57462-5329

      Phone: +2433516856029

      Job: Central Legal Facilitator

      Hobby: Backpacking, Jogging, Magic, Driving, Macrame, Embroidery, Foraging

      Introduction: My name is Neely Ledner, I am a bright, determined, beautiful, adventurous, adventurous, spotless, calm person who loves writing and wants to share my knowledge and understanding with you.