Spectrum Outage Easley Sc (2024)

FAQs

How can I tell if Spectrum is down in my area? ›

How do I find Spectrum outage information? If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.

Make sure your modem is set up properly and that there aren't any loose or damaged connections. Verify that you're using your Spectrum-issued modem. Move closer to your WiFi router. You'll get the best WiFi signal within roughly 125 feet from the router.

Open the My Spectrum App, and sign in with your username and password. Select Services. Your equipment will be listed there with either a status of “Connected,” “Unavailable” or “Connection Issue.” If you see a “Connection Issue” status next to your equipment, tap it.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

Network congestion and throttling are the most common reasons for internet slowdowns in the latter part of the day. There is an internet rush hour that usually runs from about 7-11 pm on weekdays. This can interfere with your use of the internet for streaming, movies, and more.

Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet.

It normally only takes a few minutes for the router to settle down after a reset, but it can take upward of 30 minutes in some cases. The best thing you can do is wait for the lights on your Spectrum router to go back to normal before using your internet again.

Services are typically restored within two hours. Payments made outside of business hours may take longer to process. Related Articles: How to Pay Your Bill.

Why does Spectrum internet always go out? ›

Your Spectrum may be dropping internet connection for multiple different reasons: Insufficient hardware (modem/router) capability. The modem may be overheating. Router placement provides poor signal.

Checking hardware

If you have a solid green or white light then your router is working normally. If you see a different light, check your router manual to see what a flashing, yellow, or other light means. Routers and modems are all different, but there is a standard way to tell if they're working correctly.

Call Spectrum 24/7 at 833-267-6094 for help with your account, your services, paying your bill, and more.

Slow internet speed could be caused by an outdated router or a router placed too far away from your TV or computer. However, if your internet speed is slower than you would like, you can consider a faster speed option, such as Spectrum Internet Ultra or Spectrum Internet Gig.

We are available 24/7 to help troubleshoot problems, connect you with our support team and solve problems quickly - so you can get back to your life. Prefer to speak with an agent?Can't find the answer you are looking for on Spectrum.net? For TV, Internet and Home Phone questions, call us at (833) 267-6094.